Case Study - Developing a Team's Leadership Skills

CASE STUDY

The challenge
 
A client approached Dew-Point to assist them in building their leadership team's abilities. The team leaders had worked their way up to management level after being with the company for many years. The group were very operational-focused, and the Managing Director could see a performance gap in their leadership and management abilities. The company was on the verge of intensive growth, and the Managing Director saw the need to enhance the leadership team so that they would be ready to handle this business growth.
 
Our solution
 
Dew-Point conducted a Gap Analysis to determine the focus for the Leadership Development programme. The Gap Analysis included Focus Group Interviews and Written Surveys to collect feedback from all levels of the organisation. The results were presented in a Strategic Planning session, where Dew-Point facilitated the leadership team to analyse the issues and prioritise areas for improvement.
 
 
As a result of the planning session, several topics were selected as a high priority for training and development, at both the Leadership team level, as well as the next tier down. Custom-designed programmes were scheduled to overcome the participants’ issues and skill gaps. The training programmes were rolled out so that participants would build on the skills they learned from prior sessions.
 
The results
 
Participants in all the training sessions were required to write Implementation Plans and present to the Managing Director the required changes, how they could resolve common issues in operations, and what they would personally do to improve themselves. Dew-Point monitored the progress and results of these improvement efforts, keeping in regular contact with the leadership team and the Managing Director. 
 
A year after Dew-Point's Leadership Development Programme, the client organisation exceeded its sales targets while competently handling their increased volume of business. They continued to aim for business growth in the coming year. Our close communication and partnership helped in their planning of the following year’s strategic focus and ongoing Leadership Development initiatives.