Note: All scheduled Public Courses will be held as live online sessions via Zoom, until further notice. Our online courses are designed to maximise the benefit of "face" time while balancing the attention span of the online format. There is no compromise in content or learning activities, which we have ensured is the same as in our face-to-face programmes.
Supervisors and managers are expected to be the leaders of their organisations. Their role is to achieve peak performance through activities such as performance coaching, boosting morale and motivation, and improving the communication and teamwork of their people.
To succeed and be effective, supervisors and managers must understand their roles, adopt a leadership focus, and acquire the skills for effective performance planning, coaching, motivation, communication and teamwork. Above all, they require the skills to confront these daily challenges head-on.
Objectives
- Increase productivity in your company: Leading that gets results
- Achieve departmental goals through a coordinated team effort
- Develop leadership techniques that improve performance
- Understand human motivation
- Communicate and collaborate better with others
- Effectively deal with conflicts
Key Topics
- Managing and leading in a changing environment
- Clarification of responsibilities and performance standards
- Planning performance improvement
- Developing employees
- Delegating effectively
- Coaching techniques
- Contemporary leadership practices
- Situational leadership
- Solving employee motivation problems
- Dealing with teamwork problems
- Two-way communication
- Questioning and listening techniques
- Resolving conflicts
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