Dew-Point's training programmes

Training programmes for In-house customization as well as Public Courses
* Click here for our up-to-date Public Course schedule 


Teamwork & Managing Change
Building Individual & Team Effectiveness
Team Leadership
Change Management
Driving Change


Communication & Influencing
Communication & Interpersonal Skills
Assertiveness Training
Positive Influence Skills
Cross Cultural Training
Effective Negotiation Skills
Deliver Winning Presentations
Effective Business Writing Techniques
Proposal & Report Writing
Oral & Written Business English
DISC for Improving Team Relationships
MBTI Training
Enneagram for Team Effectiveness
Projecting a Professional Presence
Managing Generation Y
Mastering Networking Skills

 


Customer Service
Quality Customer Service Skills
Developing High EQ For Achieving Service Excellence
Telephone Communication & Customer Relations
Handling Complaints & Difficult Customers
Service Leadership


Sales & Marketing
Effective Selling Skills
Effective Sales Negotiation Skills
Key Account Management
Telemarketing Skills
Customer Relationship Management
The Marketing Strategy Seminar
Dealing With The Media Effectively

 

Leadership & Management
The Advanced Management Programme
Leadership Skills
Supervisory Management Seminar
Improving Managerial Effectiveness
Strategic Planning
Selection Interview Skills
Performance Management & Appraisals
Effective Coaching Skills
Facilitated Mentoring 
Effective Facilitation Skills
Train-the-trainer
Strategic Thinking
 


Productivity Improvement
Creative Problem Solving & Decision Making
Effective Time Management
Enhancing Personal Effectiveness
Project Management Skills
Stress & EQ Management
The Accuracy Programme


Professional Skills
Contract Law
Finance for Non-Finance Executives Series:
a) Reading and Analysing Financial Reports
b) Planning and Controlling Costs, Profit and Cash Flow
c) Effective Internal Financial Control for Risk Management


Continuous Improvement
Process Improvement
Total Quality Management
Business Process Re-engineering
Balanced Scorecard
Lean Management
Six sigma
Statistical Process Analysis 
Team Facilitation Skills