In-house and Public Course Training programmes

The following are training topics we provide in our Public Courses and also for In-house customisation. Contact us to speak with our consultants. See our Public Course schedule.


Teamwork & Managing Change
Building Individual & Team Effectiveness
Team Leadership
Change Management
Driving Change

Communication & Influencing
Communication & Interpersonal Skills
Assertiveness Training
Positive Influence Skills
Cross Cultural Training
Effective Negotiation Skills
Deliver Winning Presentations
Effective Business Writing Techniques
Proposal & Report Writing
Oral & Written Business English
DISC for Improving Team Relationships
MBTI Training
Enneagram for Team Effectiveness
Projecting a Professional Presence
Managing Generation Y
Mastering Networking Skills

Customer Service
Quality Customer Service Skills
Developing High EQ For Achieving Service Excellence
Telephone Communication & Customer Relations
Handling Complaints & Difficult Customers
Service Leadership

Sales & Marketing
Effective Selling Skills
Effective Sales Negotiation Skills
Key Account Management
Telemarketing Skills
Customer Relationship Management
The Marketing Strategy Seminar
Dealing With The Media Effectively

 

Leadership & Management
The Advanced Management Programme
Leadership Skills
Supervisory Management Seminar
Improving Managerial Effectiveness
Strategic Planning
Selection Interview Skills
Performance Management & Appraisals
Effective Coaching Skills
Facilitated Mentoring 
Effective Facilitation Skills
Train-the-trainer
Strategic Thinking

Productivity Improvement
Creative Problem Solving & Decision Making
Effective Time Management
Enhancing Personal Effectiveness
Project Management Skills
Stress & EQ Management
The Accuracy Programme

Professional Skills
Contract Law
Finance for Non-Finance Executives Series (Reading and Analysing Financial Reports; Planning and Controlling Costs, Profit and Cash Flow; Effective Internal Financial Control for Risk Management)

Continuous Improvement
Process Improvement
Total Quality Management
Business Process Re-engineering
Balanced Scorecard
Lean Management
Six sigma
Statistical Process Analysis
Team Facilitation Skills